Help / Clients

Clients

Every owner and pet you look after. Browse by owner or by pet, search across both, and add new clients one at a time or by importing contacts.

1. 1
   Pets / Owners

   Switch between browsing by pet or by owner — the same clients, grouped differently. Search works across both.

2. 2
   Import

   Bulk-import owners from your phone contacts instead of adding them one at a time.

3. 3
   Orange dot

   This owner has services you haven't billed yet, or a bill that's still unpaid. Their page shows which.

4. 4
   Awaiting details

   You've sent this owner a link to fill in their own details and pets, and they haven't done it yet. The marker goes once they submit or the link expires.

5. 5
   2 pets · Biscuit, Pip

   Every pet under one owner. A booking can bundle pets from the same owner or from several owners together — see the bundled-walks guide.

6. 6
   New owner

   Starts the client form — collects contact details, address (used for mileage and travel-time estimates), and preferred walk times.